Job Description
Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya.
Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked.
Its headquarters are located in the Nairobi CBD.
Caritas MFB was formed to provide affordable, innovative and customized financia…
Relationship Manager – Consumer
The Incumbent will report to the Head of Retail and will be responsible for developing new business opportunities by proactively marketing consumer products from current & prospective clients as well as maintaining a high quality-lending book, through prudent and effective management.
KEY RESPONSIBILITIES
Establish and maintain a strong customer focus approach both with internal and external customers.Ensure participation in relevant forums with key partners/customersFacilitate and develop sound relationships with the internal channels such as Marketing units.Proactively engage customers to establish service levels and initiate constant improvement.Provide regular and honest feedback to agents and clients.Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.Prospecting for and acquiring new customers within assigned market segmentsInspire and foster team commitment, develop the ability and skills of the team and manageperformance to deliver exceptional level of Organization objectives and goals.Keep customers constantly informed on the progress of their applications and drive this culture throughout the teamIdentify and address any fraud related activities and ensure risk exposure is minimized.Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.Maintain a high quality-lending book, through prudent and effective management thereof.Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.Develop market sales plans to achieve responsive sales budgets/targets for branch.Gain a sound understanding of the different local market segments in the branch’s area of operation.Manage the sales tracking system and provide coaching and feedback to the team.Coach the sales team on product knowledge and making the most of cross-selling opportunities.To perform any other duty as assigned in line with the organization goals and objective QUALIFICATION AND EXPERIENCE REQUIREMENTS
University degree- Upper second-class HonorsRelevant professional qualification in banking – AKIB/ACIB4 years’ experience in business developmentComprehensive knowledge of the bank’s laid-down policies and procedures relating to all areas under control.Knowledge of the Retail Banking value proposition.Knowledge and understanding of the Area sales and service strategies.Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.