Job Description
Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending …
Relationship Officer – Collections HFDI
Principle Accountabilities
Receipt of funds and issuance of receiptsRegular client communication in terms of debt status, repayment plans, and support required throughout the customers’ journey (Onboarding of customer details and customer documents on CRM, mapping of payment plans, portfolio allocation, follow-up on signing of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of documents)HFC Mortgage pipeline management and follow-upMapping of timed collectionsRevenue assurance for the allocated portfolio to the issuance of cancellation notices and notification of units back to the market.
(including timely disbursements of loans).Risk mitigation by participation in the handover documentationComplaint resolutions end to end with respective departmentsCompliance with laid-down policies and laws. Key Competencies and Skills
Technical competenciesKnowledge of CRM software and Microsoft Office Suite – Intermediate excel skillsSolid customer service attitude with excellent negotiation skillsKnowledge of KYC/AML compliance requirementsKnowledge of TCF (Treating Customers Fairly) principlesAstute product knowledgeKnowledge of portfolio managementCommercial acumenAnalytical skillsStrong communication and interpersonal skillsEmotional intelligence; dynamic individual with the ability to work under pressure. Minimum Qualifications, Knowledge and Experience
Qualifications: Academic and Professional
Bachelor’s degree from an accredited university, preferably in a business-related fieldRelevant professional certification is an added advantage Experience
At least one year experience in relationship management in a financial or real estate institutionStrong proficiency in banking systems and applications, especially Profits and CRMExperience in portfolio management is a core requirement