• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Kenya Jobs Expertini

Remote Field Service Engineer (L2) at NTT Ltd Job Opening In Kenya, Kenya – Now Hiring Confidential

Remote Field Service Engineer (L2) at NTT Ltd

    Kenya Jobs Expertini Expertini Kenya Jobs Engineers Remote Field Service Engineer (L2) At Ntt Ltd

Job description

Job Description

NTT Ltd.

is a leading, global technology services company.

In a constantly evolving world, technology doesn’t stand still.

And nor do we.

Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow.

As a global technology services provider, we help our people, clients, and communities do great things with technology to enable a more secure and connected future.


Remote Field Service Engineer (L2)

Key Responsibilities:

  • Performs defined tasks and proactively supports the service desk by receiving calls and managing incidents, problems, requests, and events as needed

  • Maintains the support process and ensures that requests for support are handled according to procedures.

  • Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.

  • Ensures the usage of knowledge articles in incident diagnosis and resolution and assist with updating them as and when required.

  • Fosters good relationships with all stakeholders including vendors, carriers, and colleagues.

  • Identify, prioritize, diagnose, and resolve incidents according to agreed procedures

  • Report and escalate unresolved incidents to next-level engineers and/or third-party vendors and follow up until the incident is resolved.

  • Investigate, identify, and document the root cause of incidents, events, and problems to ensure proactive future management.

  • Provide continuous feedback to clients and affected parties by updating all systems, portals, and ticketing tools as prescribed by standard operating procedures.

  • Maintain accurate, complete, and current configuration of configuration items (CIs) with correct information related to CI controls in a secure manner by tracking changes and ensuring they are up to date.
  • Knowledge and Attributes:

  • Developing knowledge of technical documentation.

  • Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

  • Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, Fortinet etc.

  • Customer service-orientated and proactive thinking.

  • Problem solver who is highly driven and self-organized.

  • Good attention to detail.

  • Good analytical and logical thinking.

  • Excellent spoken and written communication skills.

  • Team player with the ability to work well with others and in group with colleagues and stakeholders.
  • Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent in Information Technology, Computing or a related field.

  • Professional-level certifications in various networking technologies, including any of the following: Cisco CCNA, Juniper JNCIP, Microsoft , Mikrotik, and Fortinet.
  • Required Experience:

  • Moderate experience in networking technologies such as routing, switching, Wireless, core networks and access/ distribution layers.

  • Moderate experience in technical support to clients.

  • Moderate experience in diagnosis and troubleshooting.

  • Moderate experience providing remote support in Networking technologies.
  • Required Skill Profession

    Engineers


    • Job Details

    Related Jobs

    Confidential hiring Manager, Taxation at NTT Ltd Job in Kenya
    Confidential
    Kenya
    Confidential hiring Financial Accountant at NTT Ltd Job in Kenya
    Confidential
    Kenya
    NTT hiring Systems Engineer Networks Security (L2) Job in Nairobi, Central, Kenya
    NTT
    Nairobi, Central, Kenya
    NTT America, Inc. hiring Systems Engineer Networks Security (L2) Job in Nairobi, Kenya, Kenya
    NTT America, Inc.
    Nairobi, Kenya, Kenya
    TEZZRA TECHNOLOGIES hiring Remote Support Engineer Job in Nairobi, Nairobi County, Kenya
    TEZZRA TECHNOLOGIES
    Nairobi, Nairobi County, Kenya
    Chicago Pneumatic hiring Service Engineer Job in Kenya
    Chicago Pneumatic
    Kenya
    Tatu City hiring Field Engineer- Road Works Job in Tatu City, Kiambu County, Kenya
    Tatu City
    Tatu City, Kiambu County, Kenya
    Silvus Technologies hiring International Field Service Representative – Africa Job in Nairobi, Nairobi County, Kenya
    Silvus Technologies
    Nairobi, Nairobi County, Kenya
    Solenis hiring Customer Service Engineer Job in Nairobi, Nairobi County, Kenya
    Solenis
    Nairobi, Nairobi County, Kenya
    PRI hiring Lead Service Desk Engineer Job in Nairobi, Nairobi County, Kenya
    PRI
    Nairobi, Nairobi County, Kenya
    Abbott hiring Clinical/Field Technical Engineer – Electrophysiology (EP) Job in Nairobi, Nairobi County, Kenya
    Abbott
    Nairobi, Nairobi County, Kenya
    Confidential hiring Remote Project Management Intern – Shoppeal Tech Pvt. Ltd Job in Nairobi, Nairobi County, Kenya
    Confidential
    Nairobi, Nairobi County, Kenya

    Unlock Your Remote Field Potential: Insight & Career Growth Guide


    Real-time Remote Field Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Remote Field in Kenya, Kenya, highlighting market share and opportunities for professionals in Remote Field roles.

    158 Jobs in Kenya
    158
    97 Jobs in Kenya
    97
    Download Remote Field Jobs Trends in Kenya and Kenya

    Are You Looking for Remote Field Service Engineer (L2) at NTT Ltd Job?

    Great news! is currently hiring and seeking a Remote Field Service Engineer (L2) at NTT Ltd to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Remote Field Service Engineer (L2) at NTT Ltd Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Remote Field Service Engineer (L2) at NTT Ltd?

    Key qualifications for Remote Field Service Engineer (L2) at NTT Ltd typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Remote Field Service Engineer (L2) at NTT Ltd?

    To improve your chances of getting hired for Remote Field Service Engineer (L2) at NTT Ltd, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Remote Field Service Engineer (L2) at NTT Ltd Job Success

    Confidential interview tips for Remote Field Service Engineer (L2) at NTT Ltd

    Here are some tips to help you prepare for and ace your Remote Field Service Engineer (L2) at NTT Ltd job interview:

    Before the Interview:

    Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Remote Field Service Engineer (L2) at NTT Ltd interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Remote Field Service Engineer (L2) at NTT Ltd Positions

    Setting up job alerts for Remote Field Service Engineer (L2) at NTT Ltd is easy with Kenya Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!