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Revenue & Reservations Supervisor at Accor Job Opening In Kenya, Kenya – Now Hiring Confidential

Revenue & Reservations Supervisor at Accor

    Kenya Jobs Expertini Expertini › Kenya › Jobs › Supervisors Of Sales Workers › Revenue & Reservations Supervisor At Accor

Job description

Job Description


  • To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.

  • To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue.

  • To recognize potential clients and to transmit information to the Sales Department.

  • To recognize a VIP guest and to apply the concerned policies.

  • To maintain a good commercial relationship with all the bookers (guest/company/agencies).

  • To promote the Accor loyalty programs and the Hotel promotions.

  • To respect the privacy of the guest and the confidentiality of the information.

  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

  • To Supervise and report all the guest comments or complaints.

  • To call the manager for advice in serious cases or if an approval is required.

  • To ensure that the telephone etiquettes are properly used as per brand standards.

  • To ensure a perfect knowledge of room type and rate structure among the Reservation team.

  • To ensure the accuracy of all booking information entered in the PMS.

  • To supervise that the Guest History is accurately maintained.

  • To ensure a perfect knowledge of the hotel configuration and products among the team members.

  • To achieve Quality Tools Yield Management performance with reservations team.

  • To know the competitors and to gather information about their activities and sales.

  • To provide updated reports and statistics to the management and other departments.

  • To follow up availability and rates charts on TARS and other booking systems/channels.

  • To maintain database for ATACS follow up.

  • To supervise daily check-list.

  • To fulfill administrative task and filling.

  • To ensure a proper use and maintenance of reservation communication system

  • (Telephone, fax-mail).

  • To supervise that the key Handling procedures are respected.

  • To supervise that the emergency and security procedures are respected.

  • To supervise that the lost & found procedures are respected.

  • To read and update logbooks.

  • To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.

  • To maintain a clean and tidy working area all times.

  • To share daily activity highlights with the manager including internal and external guest opportunities.

  • To maintain an atmosphere of high morale and a happy working relationship among the team.

  • To be updated with latest administrative, organizational, operational or the other

  • changes and news.

  • To respect schedules, terms and deadlines as agreed with the Management.

  • To conduct/attend a daily line up briefing with the reservation team.

  • To support reception training in reservation techniques and procedures.

  • Drive Market Share and Revenue Performance through proper pricing and mix management.

  • Develop overall pricing strategy to include all market segments and distribution channels

  • Effectively manage and be in control of all inventory in all distribution channels including branded web, 3rd party sites, TARS, and the GDS

  • Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance

  • Review and analyze data on an ongoing basis

  • Responsible for effective implementation and compliance with brand Revenue Management Standards

  • Complete understanding and effective execution of current and new RM tools.

    Provide the hotel team with regular updates on hotel performance.

  • Effectively use of systems in place.

  • To carry out special projects according to the assignments.

  • To carry out any other reasonable duties as assigned by the manager.

    • Qualifications

  • To report for duty punctually wearing the correct uniform and name tag.

  • To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

  • To provide friendly, courteous and professional service at all times.

  • To maintain good working relationships with colleagues and all other departments.

  • To read and understand the hotel’s Heartist Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

  • To comply with local legislation as required.

  • To respond to any changes in the department as dictated by the needs of the hotel.

  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

  • To attend training and meetings as and when required.

  • To carry out any other reasonable duties as assigned by the manager.

    • Required Skill Profession

    Supervisors Of Sales Workers


    • Job Details

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