Senior Experience and Engagement Specialist

Job description

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world.

By combining advanced technology with a global network of talented people, we make unusable data usable , driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives.

Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work.

We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

The Senior Experience and Engagement Specialist is part of CloudFactory’s Organizational Development (OD) team, whose mission is to unlock potential by building capabilities and fostering a thriving culture, enabling CloudFactory to achieve exceptional performance and long-term organizational health.

This role will support the design, delivery, and continuous improvement of CloudFactory’s experience and engagement programs for Core and Cloud teams.

Operate under general direction to execute engagement activities, collect insights, and coordinate initiatives that foster belonging, recognition, and alignment with CloudFactory’s Culture Code.

Provide hands-on assistance to the Experience & Engagement Principal in ensuring programs run smoothly and contribute to organizational health and client outcomes.

Responsibilities:

1.

Program Support & Coordination

• Assist in the planning and delivery of engagement activities (e.g., Toli programs, Sprout sessions, recognition initiatives, CSP projects)
• Coordinate logistics for surveys, team events, and cultural rituals to ensure smooth execution.
• Support scheduling, communications, and follow-up actions for engagement programs.

2.

Employee Listening & Feedback

• Administer Core and Cloud Your Say and pulse surveys, ensuring accurate deployment and data collection.
• Support the synthesis of survey insights and prepare draft reports/recommendations.
• Track participation in engagement initiatives and flag trends or areas needing improvement.

3.

Communication & Collaboration

• Draft and circulate communications related to engagement programs, policies, and events.
• Act as a point of contact for employee queries related to engagement or participation.
• Maintain clear records, dashboards, and reporting templates for leadership updates.

4.

Policy & Process Support

• Partner with the People and Communications teams to ensure clear dissemination of policies.
• Monitor adherence to cultural practices and InfoSec training requirements, escalating gaps.
• Contribute ideas for improving processes, tools, and templates.

5.

Team Contribution & Growth

• Provide support to colleagues and guidance to peers where needed.
• Actively participate in team meetings and contribute constructive feedback.
• Take ownership of personal development goals, applying new skills to enhance contribution.

Requirements

Education

Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Communications, Psychology, or a related field

Experience

• 4+ years of progressive experience in employee engagement, organizational development, HR, people operations, or internal communications.
• Demonstrated success in designing, implementing, and scaling engagement initiatives that directly impact organizational culture and employee experience.
• Proven track record of engaging and influencing senior stakeholders and leadership teams to drive alignment and adoption of engagement strategies.
• Experience in employee listening systems (surveys, focus groups, feedback loops) and translating insights into actionable strategies.
• Strong background in culture-building programs, recognition frameworks, and change initiatives across global and multicultural environments.
• Experience with data-driven engagement strategies, including the use of analytics, dashboards, and reporting tools to measure impact.
• Exposure to communications strategy (internal branding, storytelling, multi-channel campaigns).

Competencies (Required)

• Deep understanding of organizational culture, employee engagement, and change management principles.
• Advanced skills in survey design, analysis, and insight generation to inform leadership decisions.
• Skills in multimedia content creation (video, graphic design, digital campaigns).
• Strong facilitation and stakeholder engagement skills; able to create space for authentic employee voice.
• Proven ability to translate engagement insights into scalable programs that drive belonging, retention and performance.
• Exceptional communication and storytelling skills across written, verbal, and visual formats; skilled at shaping clear and compelling messages for diverse audiences.
• Strong program management and coordination skills, with ability to manage multiple priorities in a fast-paced environment.
• Skilled in data analysis and reporting, with ability to tell a story with data and connect it to organizational outcomes.
• Collaborative and influential, able to build trusted relationships across functions, regions, and levels of seniority.
• Demonstrated adaptability and resilience in navigating ambiguity and organizational change.
• Strong alignment to CloudFactory’s values and Culture Code, with a passion for fostering inclusive and engaging workplace experiences.

Competencies (Nice-to-Have)

• Experience designing or supporting leadership engagement programs.
• Knowledge of organizational psychology, systems thinking, or behavioral science.
• Experience leveraging digital employee experience platforms or tools.
• Coaching or mentoring experience.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Connected First policy (Hybrid working)
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community.

Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters.

If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Required Skill Profession

Business Operations Specialists