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Service Delivery Manager Job Opening In Kenya, Kenya – Now Hiring Influx


Job description

The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments.

The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded.

This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.

Requirements:

  • 3+ years in a client-facing or customer-service management role.

  • 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.

  • Prior experience working in a B2B environment

  • Strong leadership, communication, and negotiation skills.

  • Ability to multitask and perform under pressure in a fast-paced environment.

  • Strategic thinker with experience in growth planning and service alignment.

  • Skilled in change management and driving process adoption.

  • Culturally competent with strong cross-cultural communication skills.

  • Proficient in Google Suite, Slack, and general computer usage.

  • Experience in e-commerce or BPO is a bonus.

  • Bachelor’s degree in Business, Communications, or a related field.
  • Internet and Device Requirements:

  • Reliable internet connection

  • System: Windows 11 / 32-bit Operation system.

  • RAM 8GB or more

  • Processors - Intel Core i5 or up.

  • Laptop (No Chromebook, Linux OS, or Desktop)

  • Wired headset

  • Quiet working environment
  • What We Bring to The Table:

  • A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.

  • Career development opportunities in a fast-growing, global company.

  • A supportive and inclusive work environment that values diversity and collaboration.

  • The chance to work with leading brands and make a real impact on their customer experience.
  • How We Operate / Our Values:

  • Treat others as you would like to be treated.

  • Do what you say you’re going to do.

    Show don’t tell.

  • Prioritize the listener.

  • Focus on the facts.
  • Ready to Join Us?

    If you’re passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we’d love to hear from you!

    Apply now to join Influx and help us redefine the human experience in online business.

    IMPORTANT NOTES:**

    Influx never asks candidates to make any payment throughout the entire recruitment process.

    Successful candidates will be contacted only through email ending with @influx.com

    Apply Here

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Service Delivery Potential: Insight & Career Growth Guide


    Real-time Service Delivery Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Delivery in Kenya, Kenya, highlighting market share and opportunities for professionals in Service Delivery roles.

    233 Jobs in Kenya
    233
    182 Jobs in Kenya
    182
    Download Service Delivery Jobs Trends in Kenya and Kenya

    Are You Looking for Service Delivery Manager Job?

    Great news! is currently hiring and seeking a Service Delivery Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Influx adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Service Delivery Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Delivery Manager?

    Key qualifications for Service Delivery Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Service Delivery Manager?

    To improve your chances of getting hired for Service Delivery Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Service Delivery Manager Job Success

    Influx interview tips for Service Delivery Manager

    Here are some tips to help you prepare for and ace your Service Delivery Manager job interview:

    Before the Interview:

    Research: Learn about the Influx's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Service Delivery Manager interview at Influx, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Influx's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Service Delivery Manager Positions

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