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Service Desk Operator Job Opening In Kenya, Kenya – Now Hiring Robotron Datenbank-Software GmbH


Job description

Standort
Dresden

Jobkategorie
IT-Service

Fachgebiet
IT-Support

Geschäftsbereich
ITK

Karrierelevel
Berufseinsteiger/Absolvent

Professional

Zeitmodell
Teilzeit, Vollzeit

Vertrag
unbefristet

PDF zum Download

Das erwartet dich

  • Annahme telefonischer Meldungen sowie von E-Mails und Erstellung von Tickets aus diesen in unserem Ticketsystem
  • Qualifizierung von erstellten und direkt über das Ticketsystem erhaltenen Tickets hinsichtlich Tickettyp, Dringlichkeit und Verantwortlichkeit
  • Lösung technischer Probleme im First-Level-Support oder Klassifizierung von Anfragen vor der Zuweisung in Teams des Second-Level-Support
  • proaktiver Kundensupport aus Monitoring-Systemen
  • Verwaltung und Ausgabe von technischen Ressourcen

Das bringst du mit

  • erfolgreich abgeschlossene Berufsausbildung im IT – Bereich und / oder mindestens 2-jährige Berufserfahrung im IT-Service Desk
  • erste Erfahrung in der telefonischen Kundenbetreuung und der Arbeit mit Ticketsystemen sind wünschenswert
  • idealerweise Erfahrungen mit Netzwerken (Routing & Switching), Microsoft-Betriebssystemen oder Linux-Betriebssystemen und Erfahrungen mit marktüblicher Hard- und Software
  • gute analytische Fähigkeiten, hohe Eigenorganisation, kundenorientiertes Denken und Handeln sowie verbindliches Auftreten
  • Belastbarkeit, Flexibilität, Teamgeist
  • gute Kommunikationsfähigkeiten und sicheres Ausdrucksvermögen in Deutsch und idealerweise auch in Englisch
  • ständige Weiterbildungsbereitschaft
  • Bereitschaft zu Schicht – und Wochenenddiensten

Required Skill Profession

Other General


  • Job Details

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Unlock Your Service Desk Potential: Insight & Career Growth Guide


Real-time Service Desk Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Service Desk in Kenya, Kenya, highlighting market share and opportunities for professionals in Service Desk roles.

220 Jobs in Kenya
220
170 Jobs in Kenya
170
Download Service Desk Jobs Trends in Kenya and Kenya

Are You Looking for Service Desk Operator Job?

Great news! is currently hiring and seeking a Service Desk Operator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Robotron Datenbank-Software GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Service Desk Operator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Desk Operator?

Key qualifications for Service Desk Operator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Service Desk Operator?

To improve your chances of getting hired for Service Desk Operator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Service Desk Operator Job Success

Robotron Datenbank-Software GmbH interview tips for Service Desk Operator

Here are some tips to help you prepare for and ace your Service Desk Operator job interview:

Before the Interview:

Research: Learn about the Robotron Datenbank-Software GmbH's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Desk Operator interview at Robotron Datenbank-Software GmbH, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Robotron Datenbank-Software GmbH's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Service Desk Operator Positions

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