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Specialist – Internal Communication- Fixed Team Contract at Safaricom Kenya Job Opening In Kenya, Kenya – Now Hiring Confidential

Specialist – Internal Communication Fixed Team Contract at Safaricom Kenya

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Job description

Job Description

Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


Specialist – Internal Communication- Fixed Team Contract

Key Responsibilities: 

  • Develop and distribute internal communications materials such as newsletters, intranet content, announcements, and emails.

  • Ensure that internal content is aligned with the organization’s tone, values, and objectives.

  • Collaborate with the Internal Communications Lead to craft key messages that inform and inspire employees.

  • Assist in creating campaigns and initiatives that enhance employee engagement and foster a positive organizational culture.

  • Support the planning and execution of internal events, town halls and leadership messages.

  • Gather feedback from employees on communications effectiveness and suggest improvements.

  • Help maintain and update the intranet, ensuring that content is relevant, accurate, and accessible to all employees.

  • Support the implementation and use of digital platforms to enhance internal communications.

  • Assist in the development and rollout of internal campaigns, such as corporate social responsibility initiatives, health and wellness programs, or business transformation communications etc.

  • Track campaign performance, gather employee feedback, and provide insights to improve future initiatives.

  • Work with various departments (HR, IT, Marketing, etc.) to ensure key messages are communicated effectively to employees.

  • Assist the Internal Communications Lead in ensuring messages are adapted appropriately for different audiences, such as remote workers, field staff, and office employees.

  • Help ensure consistent communication that reflects company priorities and keeps all teams aligned.

  • Support the development and dissemination of internal crisis communications in times of change.

    Ensuring that messaging is clear, concise, and promptly delivered to all affected employees.

  • Monitor employee engagement levels with internal communications, gathering insights through surveys, feedback forms, or informal check-ins.

  • Provide the Internal Communications Lead with data on the effectiveness of communication strategies and suggest areas for improvement.

  • Assist in preparing reports and presentations for senior management on the effectiveness of internal communication efforts.

  • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.

  • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
  • Qualifications

  • Bachelor’s degree in public relations, Journalism, Marketing, Digital Communication or related field,

  • 1+ years of experience in corporate communications, internal communications, or related roles.

  • Strong writing, editing, and proofreading skills.

  • Experience with internal communications.
  • Required Skill Profession

    Other General


    • Job Details

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