Job description
Job Description
Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership
Credit Admin Officer
Principle Accountabilities
Ensure accurate and adequate preparation of offer letters for all business units and timely dispatch to the appropriate Relationship Team and Colleagues (for Staff loans), ensuring quick turnaround time.Ascertain that all approvals conditions are clearly outlined in the offer letters before dispatch.Issue instructions to Valuers for landed properties.Preparation and initiation of disbursements, Overdraft limits marking, Letters of Guarantee and FMDs (full monthly dues) in the system.Ensure update of collaterals (RIM update) in the system is accurately done.Ensure loan disbursements in the system are done in compliance with set down regulation.Ensure compliance with both internal and external regulatory requirements.Ensure that all credit proposals and applications submitted comply with credit policy guidelines and where there are breaches of policy, these have been identified, mitigated and approval obtained from the appropriate approving authority.Monitoring compliance by the Relationship Team of the credit approval conditions e.g. Securities, insurance, valuations, covenants, fees collection etc.Ensure drafting and proper filling of all correspondence and documents within the area of control within the unit in the customer’s file at all times and slot/secure in the correct pockets in the Credit temporary registry.Ensure all approval conditions are met before release of instructions to advocates or drawdown & proper approvals obtained for all unfulfilled conditions.Ensure quality documentation in line with banks standard.Liaising with Insurance Department for insurance confirmations and declarations.Liaise with Legal department during disbursements with regards to security perfection and payee details.Ensure processing charges are collected as per tariff and or Product manual.Ensure that the Offer letter and other related letters are properly executed on acceptance.Effective follow up of Valuers and Dispatch of Valuation reports, Offer letters to RMs for onward forward to customers.Accurate capture of customer profiles in the systems for analysis.Receive and secure Vendor Vehicle logbooks as received from RMs/Branch for onward dispatch to Legal via register.Timely and accurate preparation, submission of management reports as assigned.Taking minutes during scheduled meetings.Adherence to the Lending Policy & Credit Operations Manual.Any other duties as may be assigned. Key Competencies and Skills
General Competencies
Ability to communicate clearly, verbally and in writing when interpreting analysis and approval conditions.A keen eye for details.Good presentation and negotiation skills.Ability to question, probe and clarify information in a diplomatic manner.A team player.Ability to reinforce standards and objectives.Ability to adapt readily to changes in systems and procedures and encourage others to do the same.Logical thinker – has a clear, focused and methodical approach to work.Results – oriented, strongly motivated to achieve, adheres to deadlines.Customer service – oriented.Assertive – able to handle conflict, stand by principles and put forward ideas despite opposition.High level of integrity and honesty. Technical Competencies
Comprehensive knowledge of bank’s laid-down lending policies and procedures relating to all areas under control.Knowledge and understanding of facility documentation.Thorough knowledge of the products and services applicable to the bank and the local market/s.Knowledge of the Code of Banking Practice.Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.Knowledge of Credit procedures, systems and processes. Academic & Professional
University Degree preferably in Business Administration or commerce. Experience
At least 3 years in a lending/Bank institution.Understanding of banking regulations and policies.Strong knowledge of credit processes and compliance. Personal Banking Relationship Manager – Eldoret Branch
Principle Accountabilities
Relationship Management & Customer Service.
Provide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis.Ensure clients are aware of all the Privileges & Solutions offered under Personal Banking.Ensure clients are aware of all financial services offered by the bank- drive full-service bank agenda.Use systems effectively for customer contact management, sales and service activity.Ensure delivery of service promise for improved customer satisfaction levels.Minimize client attrition.Ensure set Complaint Management processes are followed and TATs are met. Business Development.
Source New Business from Personal Banking clients through referrals, marketing activities and personal contacts.Develop the Personal Banking customer base and expand the unit’s business growth through marketing of the Personal Banking products and services.Enhance HF Personal Banking sales/ revenues and promote cross selling of bank products to all existing clients.Achieve Revenue goals, Sales and Portfolio growth targets across a range of products and services.Achieve Product Holding per customer growth targets.Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.Participate in SME and Institutional Bank customer calls for marketing initiatives.Drive segment-based focus products agenda and conduct branch product trainings.Complete training programs allocated in line with your Role. Controls.
Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.Strong responsibility for ethical selling to customers with complete disclosure about products and services.Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed.Ensure required approvals are obtained before authorizing payments.Monitor overdrawn accounts/ overdue loans and follow up for clients to regularize.Ensure accounts are not overdrawn without authorization.Adhere to set processes and procedures. Key Competencies and Skills
Technical Skills
Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations.Compliance and Regulatory Framework: Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail.Intricate understanding of products pertaining to HNW customers both internal and external (competitors).Basic market knowledge of various investment vehicles / markets/ economics.Strong interpersonal skills and appreciation for diversity.Team player with ability to train, develop and mentor junior staff.Relationship Management skills.Networking Skills. Personal Attributes
Communication and Interpersonal Skills: Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work individually and as part of a team.Results and Achievement Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards.Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always seek a Win/Win outcome.Extrovert/ Amiable personality. Minimum Qualifications, Knowledge and Experience
Academic Qualifications
Bachelor’s degree in a business-related field.Master’s Degree will be an added advantage. Professional Qualifications
Retail Banking Associate (RBA UK)Customer Relationship Management Course.CISI Certified Level 1 will be an added advantage. Work Experience
Minimum 3 years’ experience in similar job with a financial services institution Personal Banking Relationship Manager – Rehani Branch
Principle Accountabilities
Relationship Management & Customer Service.
Provide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis.Ensure clients are aware of all the Privileges & Solutions offered under Personal Banking.Ensure clients are aware of all financial services offered by the bank- drive full-service bank agenda.Use systems effectively for customer contact management, sales and service activity.Ensure delivery of service promise for improved customer satisfaction levels.Minimize client attrition.Ensure set Complaint Management processes are followed and TATs are met. Business Development.
Source New Business from Personal Banking clients through referrals, marketing activities and personal contacts.Develop the Personal Banking customer base and expand the unit’s business growth through marketing of the Personal Banking products and services.Enhance HF Personal Banking sales/ revenues and promote cross selling of bank products to all existing clients.Achieve Revenue goals, Sales and Portfolio growth targets across a range of products and services.Achieve Product Holding per customer growth targets.Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.Participate in SME and Institutional Bank customer calls for marketing initiatives.Drive segment-based focus products agenda and conduct branch product trainings.Complete training programs allocated in line with your Role. Controls.
Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.Strong responsibility for ethical selling to customers with complete disclosure about products and services.Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed.Ensure required approvals are obtained before authorizing payments.Monitor overdrawn accounts/ overdue loans and follow up for clients to regularize.Ensure accounts are not overdrawn without authorization.Adhere to set processes and procedures. Key Competencies and Skills
Technical Skills
Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations.Compliance and Regulatory Framework: Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail.Intricate understanding of products pertaining to HNW customers both internal and external (competitors).Basic market knowledge of various investment vehicles / markets/ economics.Strong interpersonal skills and appreciation for diversity.Team player with ability to train, develop and mentor junior staff.Relationship Management skills.Networking Skills. Personal Attributes
Communication and Interpersonal Skills: Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work individually and as part of a team.Results and Achievement Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards.Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always seek a Win/Win outcome.Extrovert/ Amiable personality. Minimum Qualifications, Knowledge and Experience
Academic Qualifications
Bachelor’s degree in a business-related field.Master’s Degree will be an added advantage. Professional Qualifications
Retail Banking Associate (RBA UK)Customer Relationship Management Course.CISI Certified Level 1 will be an added advantage. Work Experience
Minimum 3 years’ experience in similar job with a financial services institution Personal Banking Branch Business Consultant – Various Branches
Principle Accountabilities
Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.Maintaining customer relation by regular contact to ensure customer satisfaction business continuity.To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.To analyze mortgage loan applications by interviewing the customers.To identify customers borrowing needs by interviewing so as to ensure selling of the right mortgage product.To safeguard bank assets by being a dual custodian to minimize frauds and losses Key Competencies and Skills
Technical Competencies
Selling skills.Analytical skills.Negotiation skills.Supervisory skills.IT Skills.Report writingCommunication skills.Product knowledge. General Competencies
Teamwork.Listening Skills. Minimum Qualifications, Knowledge and Experience
Education
A Business related degree. Experience
3 years in Banking Industry.
Required Skill Profession
Other Management Occupations
