Job Description
Kilimall.co.ke is Kenya’s largest online shopping mall.
We launched in July and our mission is to become No.1 E-commerce platform in Africa.
We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Pro…
Shop Operations Assistant
Key Responsibilities:
Drop Shipping (DS) Order FulfillmentSharing Daily LPOS to deliver the DS orders within the course of the day.Received Drop Shipping orders from the inbound team and processed them immediately.Printed LPOs for Processing the received DS orders.Made sure delayed orders are delivered by sellers at DS hubs.Updated pending orders for Delayed orders and after-sale issues on Qingflow system.Customer Support/Aftersale QueriesReplying customer messages in SOP stores.Assisting offshore team on after-sale applications.Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.Follow up with service centers to prepare the items as quick as possible.Notifying sellers concerning their after-sale applications.Vendor Support.Prepared vendor payment and submitted for approval on time.Retrieved POP and Sales report and shared with sellers.Price negotiations with sellers for preparation for platform campaigns.Sending stock updates to offshore members. Requirements:
Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.Proficiency in office soft-wares, including excel, word, PPT.Serious, responsible and rigorous work attitude.Teamwork, good time management and communication skills.Accountable, adaptable and willing to learn & improve at all times.High degree of professionalism with great Emotional ControlDue to the high volume of applications received, only shortlisted candidates will be contacted. Customer Service
Duties & Responsibilities:
Handle Live Chat Tickets.Respond to WhatsApp chats.Follow Up on all raised customer issues to completion.Attain the required customer satisfaction rate.Attain daily clearance and response rate below 3min. Requirements:
Degree or diploma in a Business related Course.Experience in a similar role.Good Customer Service Skills.Good Communication Skills.Problem Solving Skill. Finance Officer
Duties & Responsibilities:
Making daily payments to online merchants and service providers.Lipapay system reconciliations.Filing.Following up with pending payments.Updating weekly sellers settlement sheet.Downloading and uploading M-pesa statements on system for reconciliation.Any other duties allocated by superiors. Requirements:
Bachelors degree /CPA/ in Finance, Accounting or its equivalent.Experience at-least 2years in a similar role Home and Kitchen Account Manager
Duties & Responsibilities:
Increase sales of the local sellers for home and kitchen category.Strengthen seller business relationships and maintain regular communication with the sellers.Carrying-out background information check for the home and kitchen category sellers.Following up on fulfillment and inventory update for home and kitchen category sellers.Drive promotion and marketing initiatives for home and kitchen category sellers.Price negotiation and engaging the sellers in preparation for the campaigns. Requirements:
Minimum of a Bachelor degree in any related course.Rich product knowledge and familiar with e-commerce industry.Strong sense of responsibility.Excellent negotiations skills and a problem solver.
Ability to work under pressure.Outstanding communication skills, both written and verbal.Outstanding organizational skills.
Analytical skills and keen on details.