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Submit CVs – New Recruitment at Reeds Africa Consult Career Opportunity with Confidential in Kenya

Submit CVs – New Recruitment at Reeds Africa Consult

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Job description

Job Description

Key Responsibilities:


Customer Relationship Management:

  • Serve as the primary point of contact for key clients in the oil and logistics sector.

  • Ensure timely and professional communication with clients regarding orders, delivery timelines, and service updates.

  • Resolve escalated customer issues promptly and effectively.
  • Order & Delivery Coordination:

  • Liaise with operations and transport teams to ensure timely and accurate order fulfillment.

  • Track deliveries, provide customers with real-time updates, and manage delivery documentation.

  • Ensure customer requests are clearly understood and communicated across departments.
  • Team Leadership:

  • Supervise and train the customer service team.

  • Set performance targets and monitor service KPIs.

  • Coach team members to handle client interactions professionally and efficiently.
  • Process Improvement & Reporting:

  • Analyze customer feedback to identify trends and areas for improvement.

  • Recommend process improvements to enhance customer experience and operational efficiency.

  • Prepare and present periodic reports on customer satisfaction and departmental performance.
  • Compliance & Industry Standards:

  • Ensure all customer service activities adhere to internal policies and industry regulations.

  • Maintain data confidentiality and compliance with health, safety, and environmental standards specific to oil logistics.
  • Job Requirements


    Qualifications & Experience:

  • Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.

  • Minimum 6 years’ experience in customer service, preferably in oil, gas, or logistics industries.

  • Proven team leadership and people management skills.

  • Strong understanding of supply chain and delivery operations.

  • Excellent communication, negotiation, and interpersonal skills.

  • Proficient in CRM systems and Microsoft Office Suite.

  • Integrity and Professionalism.
  • Required Skill Profession

    Other General


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

    What Is the Average Salary Range for Submit CVs – New Recruitment at Reeds Africa Consult Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Submit CVs – New Recruitment at Reeds Africa Consult?

    Key qualifications for Submit CVs – New Recruitment at Reeds Africa Consult typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Submit CVs – New Recruitment at Reeds Africa Consult Job Success

    Confidential interview tips for Submit CVs – New Recruitment at Reeds Africa Consult

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    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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