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Support Engineer Job Opening In Kenya, Kenya – Now Hiring Turn


Job description

About
At , we believe every person should be able to access support—no matter where they live.

Our platform powers chat services on WhatsApp for organisations delivering health and wellbeing services at scale across the Global South.

We've helped global leaders like WHO, and national health departments (South Africa, India, Brazil) transform access to care.

Now we're scaling our work with for-profit health companies that are redefining how healthcare is delivered—digitally, affordably, and at scale.

We're a small, global and remote team, from Cambodia to Colombia and everywhere in between.

We deeply care about our customers.

Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small.

We value a good work-life balance, kindness, empathy and caring about humans.

Role Overview

We're seeking Support Engineer in the EMEA timezone to join our team.

You will reporting directly to our Technical Customer Success Manager.

Your everyday work will directly help organisations have life-improving conversations, globally.

Your day-to-day will include solving complex technical queries from customers, including communication with internal team mates as well as externally with technical members of our customers.

Sounds like the next role for you?

Apply with your resume and cover letter telling us why you're interested in working with us.

What You'll Do

While startup roles often expand beyond their initial scope, we've outlined the core responsibilities as follows:

  • Provide technical support to customers, addressing and resolving complex issues to ensure timely resolution.

  • Provide operational support for customers ensuring stability on their chat services.

  • Manage and prioritise escalated issues from the customer support team.

  • Write tests and automate QA processes for diagnosed issues.

  • Work closely with Product engineering teams to ensure critical issues are addressed promptly.

  • Lead the resolution of major incidents affecting customers.

  • Conduct thorough root cause analysis for recurring issues and incidents and implement solutions to prevent future occurrences.

  • Based on types of bugs and issues faced, provide feedback to the product team on how the product can be improved and develop QA processes to catch similar issues in the future.

  • Share knowledge and best practices to improve the overall effectiveness of the technical support team.

  • Write documentation and how-to guides for internal understanding as well as contribute to.

What We're Looking For

We're seeking an independent, optimistic problem-solver who can manage multiple priorities and is genuinely passionate about social impact and mission-driven work.

  • You are excited about using your skills to have a positive social impact.

  • A degree in Computer Science or Engineering, or equivalent experience.

  • At least 2 years experience as a developer with expertise in Elixir, LiveView, Python, Javascript, React, GraphQL, and PostgreSQL or other similar technologies.

  • You love to help customers and make things better.

    You do that best by debugging, troubleshooting and fixing complex technical issues.

  • You love to automate and systemise how things are done.

  • You are a resilient and flexible person, and are excited to work in a small, remote team with a diverse and global customer base.

  • The ability to communicate in another language is useful, but not a hard requirement.

What We Offer

  • Remote-work with some in-person touch points
  • Calm Fridays: most Fridays we only work for half a day and leave the rest of the day to our personal lives
  • 4 weeks of PTO (personal time off) + all the public holidays in your country of residence
  • Stock options
  • Yearly company-wide retreats in beautiful places around the world

Apply with and tell us why you're interested in working with

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Kenya, Kenya, highlighting market share and opportunities for professionals in Support Engineer roles.

519 Jobs in Kenya
519
270 Jobs in Kenya
270
Download Support Engineer Jobs Trends in Kenya and Kenya

Are You Looking for Support Engineer Job?

Great news! is currently hiring and seeking a Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Turn adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Kenya laws and regulations

What Is the Average Salary Range for Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kenya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer?

Key qualifications for Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer?

To improve your chances of getting hired for Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer Job Success

Turn interview tips for Support Engineer

Here are some tips to help you prepare for and ace your Support Engineer job interview:

Before the Interview:

Research: Learn about the Turn's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer interview at Turn, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Turn's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Engineer Positions

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