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Urgent! Systems Support Analyst Job Opening In Nairobi – Now Hiring Britam

Systems Support Analyst



Job description

Job Purpose
To identify business requirements and develop solutions (database design, workflows, user/data

interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities

  • Configure and/or customize business applications to meet business requirements using various database and software tools.

  • Assist in presentations of system functionality to new users and departments.

    Drives systems adoption by business users.

  • Enhance and create user and system documentation as needed.

  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.

  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.

  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.

  • Capturing of business applications information needs and mapping of the same to the software and /or database components.

  • Perform data modelling to analyze and specify data structures within an application system.

  • Developing database objects and structures for data storage, retrieval and reporting according to specifications.

  • Implementing and testing database design and functionality and tuning for performance.

  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.

  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.

  • Delegated Authority: As per the approved Delegated Authority Matrix.

Qualifications & Experience

  • Degree in Computer Science or a technical-related field.

  • 4 – 6 years experience in applications development, which includes system customization, support and report designs.

  • 2 years' experience with RDMS preferably MS SQL Server, Oracle and MySQL.

  • Certified in IT.

  • Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.

  • Experience in process automation using robotics.

  • Previous experience in a financial/insurance institution will be an added advantage.

  • Membership to relevant IT bodies.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date

Number of Openings
1


Required Skill Profession

Other General



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