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Urgent! Technical Support Representative Job Opening In Kenya, Kenya – Now Hiring Influx

Technical Support Representative



Job description

Overview

Influx is a growing and profitable startup that delivers on-demand, 24/7 customer support to high-performing tech companies and global brands.

Headquartered in Australia and powered by a team of 1000+ professionals worldwide, we pride ourselves on delivering fast, flexible, and scalable support that meets our clients' exacting standards - every day of the year.

We are currently seeking a highly motivated Support Agent to join our team for a new client project in the e-commerce sector.

This is an exciting opportunity to work with a dynamic and innovative brand, providing technical assistance and ensuring a seamless customer experience.

About the role

As a Technical Support Agent, you will be the first point of contact for customers, troubleshooting a wide range of complex issues that arise in online commerce.

You'll be working on a unique blend of customer service and light technical tasks to ensure smooth operations for our clients.

In this role, you will:

  • Respond to customer inquiries via email, chat, and other communication channels.

  • Troubleshoot and resolve a wide range of issues which on the hard end of the spectrum involve debugging APIs and web platforms (stripe, shopify and so on)
  • Log and manage support tickets with a high degree of conscientiousness and attention to detail.

  • Maintain a clear understanding of the client's business and operating model (e.g., e-commerce, shipping systems) to effectively address issues.

  • Collaborate with internal teams to escalate complex issues as needed.

What You'll Need

Technical Competencies:

  • Proven experience understanding and troubleshooting complex problems and systems
  • Familiarity with using
    Postman for API troubleshooting
    is a plus.

  • Ability to
    read log files
    and
    basic scripting knowledge
    is an advantage.

  • Basic
    SQL skills
    are also a nice-to-have.

Soft Skills:

  • Excellent English communication (spoken and written)
  • Ability to simplify technical explanations
  • Patience, empathy, and active listening
  • Problem-solving
  • Leadership capabilities are a plus.

  • We're looking for bright, quick learners with a strong working memory

Work Environment and Setup:

  • Reliable and fast internet connection (30 Mbps minimum).

  • A quiet and distraction-free workspace.

  • Desktop/laptop with 8GB RAM minimum.

What we offer

  • Work from home (WFH) arrangement.

  • A supportive, collaborative, and high-performance environment at work that supports a life outside work.

  • A set of international clients with high standards of excellence.

  • An international team.

  • Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.

  • Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.

Employment type:
Full-time only, 44 hours per week.

How We Operate / Our Values:

  • Treat others as you would like to be treated
  • Do what you say you're going to do.

    Show, don't tell
  • Prioritize the listener
  • Truth seeking

If this sounds interesting to you, join us by clicking on Apply

IMPORTANT NOTES:

  • Influx never asks candidates to make any payment throughout the entire recruitment process.

  • Successful candidates will be contacted only through email ending with @


Required Skill Profession

Other General



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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


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