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Urgent! Technical Writer at Value8 Group Job Opening In Kenya, Kenya – Now Hiring Confidential

Technical Writer at Value8 Group



Job description

Job Description


  • Develop comprehensive product documentation that meets organizational standards

  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content

  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success

  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications

  • Evaluate current user content and develop innovative methods for improvement

  • Develop content in alternative media forms for maximum usability, with consistent tone across all documentation

  • Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding

  • Gathers feedback from customers, designers, and developers to improve technical documents.

  • Performs other related duties as may be assigned.
  • Competencies

  • Bachelor’s degree (or equivalent) in engineering, communications, software engineering, computer science or relevant technical field

  • 2 or more years of experience as a Technical Writer

  • Firm understanding of SDLC (systems development lifecycle)

  • Experience in using XML tools to create documentation

  • Ability to deliver high quality documentation paying attention to detail

  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

  • Strong working knowledge of Office Suite

  • Familiarity with content and learning management systems (CMS and LMS).

  • Familiarity with documentation publishing software, such as MadCap, RoboHelp, or Wikis will be an added advantage

  • Ability to effectively use of analytics to improve user-facing content and applicant programming interface (API) a plus.

  • Required Skill Profession

    Media And Communication Workers



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