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Media and Communication Workers
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Job Description
Job Description
Develop comprehensive product documentation that meets organizational standardsGain deep understanding of products and services, and translate complex information into simple, polished, engaging contentWrite user-friendly content that meets the needs of target audience, turning insights into language for user successDevelop and maintain detailed database of reference materials, including research, usability tests, and design specificationsEvaluate current user content and develop innovative methods for improvementDevelop content in alternative media forms for maximum usability, with consistent tone across all documentationAssesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understandingGathers feedback from customers, designers, and developers to improve technical documents.Performs other related duties as may be assigned. Competencies
Bachelor’s degree (or equivalent) in engineering, communications, software engineering, computer science or relevant technical field2 or more years of experience as a Technical WriterFirm understanding of SDLC (systems development lifecycle)Experience in using XML tools to create documentationAbility to deliver high quality documentation paying attention to detailAbility to quickly grasp complex technical concepts and make them easily understandable in text and picturesStrong working knowledge of Office SuiteFamiliarity with content and learning management systems (CMS and LMS).Familiarity with documentation publishing software, such as MadCap, RoboHelp, or Wikis will be an added advantageAbility to effectively use of analytics to improve user-facing content and applicant programming interface (API) a plus.
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