Urgent! Telesales Team Lead Job Opening In Nairobi – Now Hiring Branch International
Branch Overview Branch delivers world-class financial services to the mobile generation.
With offices in the United States, Nigeria, Kenya, Tanzania, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.
We believe that everyone, everywhere, deserves fair financial access.
The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. Branch’s mission-driven team is led by founder and former CEO of Kiva.org.
The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.
In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).
The Team Lead will be responsible for supervising a team of Telesales Representatives, ensuring the achievement of sales targets, and maintaining high standards of customer service.
This role is key to enhancing our cross-selling efforts and expanding our customer engagement initiatives.
Key Responsibilities: Team Leadership: Lead, motivate, and manage a team of telesales representatives to achieve individual and team sales targets.
Performance Management: Monitor daily performance metrics, provide regular feedback, and implement performance improvement plans when needed.
Training and Development: Conduct onboarding, training sessions, and skill development initiatives to enhance team capabilities.
Sales Strategy: Collaborate with the sales and marketing teams to develop and implement effective cross-selling strategies.
Customer Focus: Ensure the team delivers exceptional customer experiences while promoting Branch’s products.
Reporting: Prepare and present daily, weekly, and monthly performance reports to management.
Quality Assurance: Monitor and evaluate calls to ensure adherence to scripts, quality standards, and compliance requirements.
Conflict Resolution: Address escalated customer issues and ensure prompt resolution to maintain satisfaction and loyalty.
Process Improvement: Identify gaps in processes and propose enhancements to improve efficiency and outcomes.
Qualifications: Proven experience in a telesales or call center role, with at least 1 year in a supervisory or team lead position.
Strong leadership and people management skills, with the ability to motivate and drive performance.
Track record of meeting and exceeding sales targets.
Excellent communication, negotiation, and interpersonal skills.
Proficient in CRM systems and sales analytics tools.
Problem-solving skills with a customer-focused approach.
Ability to work in a fast-paced, target-driven environment.
A degree in business, marketing, or a related field is preferred.
Benefits of Joining Opportunity to work in a dynamic and innovative financial institution.
Mission-driven, fast-paced and entrepreneurial environment Competitive compensation with performance based incentives and equity package A collaborative and flat company culture Where we work: Hybrid, with the option to work remote occasionally 28 days annual leave with 30 days sick leave $500 Annual professional development budget Opportunities for professional growth and leadership development.
Discretionary trips to our offices across the globe, with global travel medical insurance Team meals and social events Flexible working hours Branch International is an Equal Opportunity Employer.
The company does not and will not discriminate in employment on any basis prohibited by applicable law.
We’re looking for more than just qualifications - so if you’re unsure that you meet the criteria, please do not hesitate to apply! Powered by JazzHR
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Telesales Team in Nairobi, Kenya using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 18 jobs in Kenya and 14 jobs in Nairobi. This comprehensive analysis highlights market share and opportunities for professionals in Telesales Team roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Branch International is currently hiring and seeking a Telesales Team Lead to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Telesales Team Lead Jobs Nairobi.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Branch International adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Telesales Team Lead Jobs Kenya varies, but the pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Telesales Team Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Telesales Team Lead interview at Branch International, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Branch International's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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