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H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.
PRIMARY DUTIES
• For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers.
• Handle in a professional manner all Customer interaction and coordinate the final customer response.
• Communicate with Customers whenever there are changes that might affect their order-
• SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
• Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
• Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
• Control of consignment stocks, where appropriate.
• Completion of customer portals, where appropriate.
• Build and/or improve on lasting relationship with customers through knowledgeable communication.
• Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
• Seek to understand and include customer requirements in all operational plans and activities.
• Provide effective follow up and feedback to ensure customer requirements are being met.
• Ensure customer and community service standards are considered in all operational activities.
• Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
• Monitor and enforce material allocations with customer while maintaining positive customer relations.
• Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.
MINIMUM REQUIREMENTS
• 2+ Years’ Experience
• High school degree; commercial school education
• Fluency in written and spoken English and at least one other major language
• You´ll need to have one of the 2:
o Fluent in English and one of the major languages – Chinese, Spanish, German, Dutch, Greek, Turkish, French etc.
o At least 2 years experienced in customer support or customer service activities with a regional Scope.
• The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.
GENERAL REQUIREMENTS
• Strong computer competency with high MS Office suite proficiency
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively meet customer demands and deadlines
• Strong problem-solving skills
Great News! We've discovered an exciting live job opportunity for a Customer Service Agent position in Nairobi. This job is currently open for hiring/recruiting by H.B. Fuller, exclusively for you at Kenya Jobs Expertini. Feel free to download the job details here.
Explore the current trends for Customer Service Agent jobs in Nairobi and Kenya at Expertini. The following graph provides insights into the job market dynamics.
The work culture at H.B. Fuller must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs H.B. Fuller and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Kenya, particularly within Nairobi. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Nairobi's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Nairobi, additional details can be found on Nairobi Wikipedia.
Yes, we found live job(s) for H.B. Fuller in Nairobi.
Customer Service Agent jobs are available in Kenya.
Exploring the cost of living in Nairobi. At Expertini.Com for Nairobi , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Customer Service Agent in Nairobi varies, but the standard pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at H.B. Fuller follow the application process following the "Apply Now" button at Kenya Jobs Expertini and also you can visit H.B. Fuller official career page and follow their application process.
Key qualifications for Customer Service Agent typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Customer Service Agent in Nairobi by creating a free job alerts on Kenya Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Customer Service Agent positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Service Agent on Kenya Jobs Expertini.
To improve your chances of getting hired for Customer Service Agent, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Kenya Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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