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Engineer – Service Operations Center (SOC) at Safaricom Kenya Job Opening In Kenya, Kenya – Now Hiring Confidential

Engineer – Service Operations Center (SOC) at Safaricom Kenya

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Job description

Job Description

Safaricom is the leading provider of converged communication solutions in Kenya.

In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


Engineer – Service Operations Center (SOC)

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network.

Operational Monitoring & Control with a view of proactive detection of events before they result to incidents.

First line fault resolution of faults across the network


Key Responsibilities

  • Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements

  • Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure

  • Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up

  • Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs

  • Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs

  • Ensure proper and documented follow-ups are done from start to end of events/incidents

  • Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively

  • Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section

  • Work in a shift or function within the team
  • Qualifications

  • The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.

  • CCNA /CCNP or Equivalent certification

  • A minimum of 2 yrs.

    experience in Telecommunications.

  • Proven ability to self-start and effectively manage multiple assignments.

  • The ability to work under pressure and be resilient and tenacious to get results

  • Proficiency in one or More coding languages will be an added advantage
  • Required Skill Profession

    Other General


    • Job Details

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