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Entrenchment Team Leader at Sheer Logic Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Sheer Logic Management Consultants (SLMC) was incorporated in as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public.

Our Mission Improve the operational effectiveness of our client, by developing solutions that bui…


Entrenchment Team Leader

Essential Functions

  • Designs, tests, and scales campaigns to improve engagement, increase entrenchment, drive cross-sell, improve TPS transactional turnover, minimise client disengagement through retention, and improve conversion of NTB sales to active clients.

  • Identify ad hoc campaigns to drive financial targets for Personal Banking i.e. liabilities, assets, salary switch, etc.

  • Implement and track progress on campaigns targeted to reduce inactive client base and attrition through set measures for Personal Banking.

  • Ensure appropriate recovery and resolution plans to protect the segment from any untoward event.

    Identify and provide appropriate solutions for threats and opportunities within the client base.

  • Drives cost reductions through optimization of onboarding, entrenchment, and retention activities.

  • Enable effective monitoring and reporting of key success measures for onboarding nursery strategies, activation, entrenchment and retention.

  • Prepare and share weekly/monthly/quarterly reports on the status of the Personal Banking Entrenchment capability (e.g., client uplift and successful/unsuccessful campaigns).

  • Work with Personal Banking, Personalization, Client Coverage, Digital and eCommerce and other relevant domains/business areas to effectively implement and ensure success of Entrenchment capability
  • Work Experience

  • 3-4 years’ Team leadership within Branch network or contact centre environment with good understanding in Bank processes, policies, products and customer life cycle management (Customer Entrenchment, retention and cross sell)

  • Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others

  • Strives to achieve outstanding results; is ambitious and acts with determination; persists through difficulties to achieve results

  • Is focused on continuously improving things; provides insights by identifying key issues; makes intuitive judgements

  • Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense.

  • Prepared to disagree and question assumptions; challenges ideas and established views; comfortable arguing own perspective

  • Is open to taking up learning opportunities; is quick in acquiring knowledge and skills; develops expertise by updating specialist knowledge.

  • Copes with change and variety; tolerates uncertainty and ambiguity; adapts to new challenges

  • Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends

  • Is focused on activity and works quickly; keeps busy and maintains productivity; is comfortable multi-tasking to produce output

  • Is articulate in giving presentations; is eloquent and explains things well; projects social confidence when articulating information

  • Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others

  • Interprets data rationally by quantifying issues; applies technology as a means to evaluating data; evaluates information objectively.
  • Required Skill Profession

    Other General


    • Job Details

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    Unlock Your Entrenchment Team Potential: Insight & Career Growth Guide


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    85 Jobs in Kenya
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    45 Jobs in Kenya
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    2. Loyalty

    3. Impartiapty

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    5. Accountabipty

    6. Respect for human rights

    7. Obeying Kenya laws and regulations

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