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IB Operations Officer at HF Group Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.


Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending …


IB Operations Officer

Principle Accountabilities

  • Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit Interest rates and general exchange rate information.

  • Deal with customers’ general account queries, arrange inter account transfers and order statements.

  • Arrange for ordering of cheque books and paying in books, including any customized Stationery.

  • Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.

  • Co-ordinate set up, amendment and cancellation of regular payments instructions

  • Deal with inward and outward payments (including obtaining necessary customer Authorities).

  • Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centers

  • Act as principal point of contact in the unit when the Manager is away

  • Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system.

  • Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures

  • Champion a culture of operational excellence to deliver ever- improving performance standards to IB customers

  • Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelines

  • Identify cross-sell opportunities within managed customers
  • Key Competencies and Skills

  • Builds networks and maintains strong relationships

  • Good negotiation skills

  • Able to listen keenly

  • Pleasant and able to relate well in diverse social set ups and teams

  • Upholds high standard of Professionalism, integrity and respect for others
  • Minimum Qualifications, Knowledge and Experience

  • Bachelor’s degree in Commerce/Business-related field.

  • Good analytical skills

  • Knowledge of Institution Banking products/Ready and willing to learn

  • Highly effective communication and collaboration skills

  • High level of cooperation with others and is responsive to the bank’s and team’s needs
  • Required Skill Profession

    Military Officer Special And Tactical Operations Leaders


    • Job Details

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    Unlock Your IB Operations Potential: Insight & Career Growth Guide


    Real-time IB Operations Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IB Operations in Kenya, Kenya, highlighting market share and opportunities for professionals in IB Operations roles.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

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    6. Respect for human rights

    7. Obeying Kenya laws and regulations

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