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Urgent! Main Branch Administrator & Client Relations Management at Inchcape Kenya LTD Job Opening In Kenya, Kenya – Now Hiring Confidential

Main Branch Administrator & Client Relations Management at Inchcape Kenya LTD



Job description

Job Description


  • Take personal responsibility to ensure that the facility and environment are clean and welcoming.

  • Ensure all walk-in customers acknowledged promptly and professionally (within a minute) when entering into the showroom/ organization

  • Explain the showroom facilities and invite the customer to use them (this may include an invitation to browse, using the lounge area to wait, and the offer of a beverage if appropriate.

  • Maintain a record all walk-in information (after the customer has left or been handed over to a Sales Executive

  • Ensure all customer details added to the Lead Tracking System/Dealer Contact Management Tool

  • Ensure customer details added to the Sales Executive’s follow up list

  • Work to ensure there a rotation to ensure that a Sales Executive is available to greet customers, even at busy times.

  • Identifies and supports opportunities for methods/process improvement (for example, monitoring & resolving customer complaints and tracking showroom traffic).

  • Promotes cooperation and teamwork among Sales Executives and support staff.

  • Efficient order dates management

  • Efficient customer drive execution with internal and external stakeholders – ie Customers bank approvals

  • Consistent market information dissemination i.e. KMI figures, sales trends- Monthly

  • Monthly preparation of stock movement tracking report and physical inventory reports

  • Prepares and maintains the tracker for demo vehicles movement.

  • Prepares the requests for service, repairs and maintenance of the stock units and demo vehicles.

  • Ensuring the requests for the payment of import duty are done promptly.

  • Preparing proper clearing documentation and compiling the insurance cover for stock and demo cars orders.
  • Job Requirement:

  • Business related Bachelor’s degree or Diploma

  • Strong Customer focus

  • Minimum 2 years’ experience in a customer service position with a notable track record of customer satisfaction in an automotive industry

  • Strong Customer focus

  • Able to interact effectively with others

  • High level of accuracy and attention to detail essential

  • Ability to work with and understand high volumes of data

  • Ability to meet deadlines and to work autonomously and as part of a team

  • Self-starter, able to solve problems without asking – recognising when to ask if necessary

  • Flexible approach to work and people and adaptability to a changing workplace environment

  • Minimum degree holder in a business-related field

  • Computer literate

  • Customer service training will be an added advantage

  • Required Skill Profession

    Sales Representatives, Services



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