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Project Manager at Q-Sourcing Servtec Group Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.


Project Manager

DUTIES & RESPONSIBILITIES:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects

  • Ensure that all projects are delivered on-time, in full, within scope and within budget

  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

  • Ensure resource availability and allocation covering both low and peak seasons

  • Develop a detailed project plan to track progress

  • Use appropriate verification techniques to manage changes in project scope, schedule and costs

  • Measure, ensure and report project performance using appropriate systems, tools and techniques

  • Report and escalate matters to senior management as needed

  • Manage the relationship with clients and other stakeholders

  • Perform risk management and ensure all identified risks are mitigated to a minimal level

  • Create and maintain comprehensive project documentation

  • Champion safe work procedures and conditions ensuring zero injury to staff

  • Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.

  • Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.

  • Ensure service to client(s) is offered as per the SLA and within the contracted pricing

  • Contract management ensuring SLA is adhered to and all matters arising are addressed using relevant clauses in the contracts

  • Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.

  •  Overall responsible for the financial performance of the project(s) handled
  • KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • A Bachelor’s degree from a recognized university

  • At least 5 years’ experience is a similar or closely related role

  • Proven experience in office administration, customer service, or related roles.

  • Experience working in a medium to large production/processing/manufacturing company

  • Working knowledge of EHS in the production/processing/manufacturing industry

  • Strong people management skills.

  • Excellent communication and interpersonal skills.

  • Analytical, problem solver with a keen interest in numbers

  • Proficiency in office software

  • Strong organizational skills and attention to detail.

  • Ability to multitask and prioritize workload effectively.

  • Experience working in a human resource outsourcing setting is an added advantage
  • Required Skill Profession

    Business Operations Specialists


    • Job Details

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