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Relationship Manager – Consumer at Caritas MFB Job Opening In Kenya, Kenya – Now Hiring Confidential


Job description

Job Description

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya.

Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked.

Its headquarters are located in the Nairobi CBD.

Caritas MFB was formed to provide affordable, innovative and customized financia…


Relationship Manager – Consumer

The Incumbent will report to the Head of Retail and will be responsible for developing new business opportunities by proactively marketing consumer products from current & prospective clients as well as maintaining a high quality-lending book, through prudent and effective management.


KEY RESPONSIBILITIES

  • Establish and maintain a strong customer focus approach both with internal and external customers.

  • Ensure participation in relevant forums with key partners/customers

  • Facilitate and develop sound relationships with the internal channels such as Marketing units.

  • Proactively engage customers to establish service levels and initiate constant improvement.

  • Provide regular and honest feedback to agents and clients.

  • Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.

  • Prospecting for and acquiring new customers within assigned market segments

  • Inspire and foster team commitment, develop the ability and skills of the team and manage

  • performance to deliver exceptional level of Organization objectives and goals.

  • Keep customers constantly informed on the progress of their applications and drive this culture throughout the team

  • Identify and address any fraud related activities and ensure risk exposure is minimized.

  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.

  • Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.

  • Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.

  • Maintain a high quality-lending book, through prudent and effective management thereof.

  • Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.

  • Develop market sales plans to achieve responsive sales budgets/targets for branch.

  • Gain a sound understanding of the different local market segments in the branch’s area of operation.

  • Manage the sales tracking system and provide coaching and feedback to the team.

  • Coach the sales team on product knowledge and making the most of cross-selling opportunities.

  • To perform any other duty as assigned in line with the organization goals and objective
  • QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • University degree- Upper second-class Honors

  • Relevant professional qualification in banking – AKIB/ACIB

  • 4 years’ experience in business development

  • Comprehensive knowledge of the bank’s laid-down policies and procedures relating to all areas under control.

  • Knowledge of the Retail Banking value proposition.

  • Knowledge and understanding of the Area sales and service strategies.

  • Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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