Home
Find Jobs
For Candidates
For Employers
Kenya Jobs Expertini hovers at the forefront for the Kenya job search community with ❤️. Expertini's innovative research and development have contributed to a new awareness among job seekers in their pursuit of knowledge and have bridged the gap that is needed by talent acquisition across the Globe - Know more.

Get Your Score Here

Resume Score

Kenya Jobs Expertini® - Ai Resume Scoring

Introducing Resume Score™ Tool, a unique innovation from Kenya Jobs Expertini. Our AI-powered tool instantly evaluates your Resume/CV for the job role: Customer Success Associate. Get valuable insights in seconds.

Kenya Jobs Expertini

Customer Success Associate Job in Nairobi Recruiting by Umba

🏷 Bookmark

Customer Success Associate

🔖 Full Time

Download This Job Details

About Umba: Our mission entails providing accessible and cost-effective financial services across Kenya, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Kenya by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base. We have acquired a deposit taking Microfinance bank to allow us to offer full digital banking services in Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android and iOS Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion. We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to establish the largest neo-bank in Africa. Job Summary: We are seeking a motivated and customer-centric individual to join our team as a Customer Success Associate. The successful candidate will play a vital role in supporting our customers, ensuring their needs are met, and driving satisfaction and retention. Duties and Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries via email, chat, or social media platforms. Provide accurate information about products, services, and policies to customers, ensuring clarity and understanding. Technical Support: Assist customers in troubleshooting technical issues with products or services, coordinating with the appropriate channels for resolution through your team lead. Feedback and Improvement: Conduct regular check-ins with customers to gather feedback, address concerns, and identify opportunities for improvement. Resolve customer complaints efficiently and escalate complex issues to the appropriate channels for resolution. Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer needs and improve overall customer satisfaction. Onboarding and Training: Onboard new customers, providing training and guidance on product features and best practices to ensure a smooth transition and comprehensive understanding. Knowledge Management: Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information and support to customers. Professional Development: Participate in training sessions and team meetings to enhance customer service skills and knowledge. Contribute to the continuous improvement of our customer success processes and procedures. Financial Coordination : Liaise with our service providers to facilitate wallet top-up and ensure timely processing of transactions. Post daily payment information from the bank to the core banking system, maintaining accurate records of all financial transactions. Loan Repayment and Account Maintenance Record daily loan repayments from the bank, ensuring accuracy and completeness of loan records. Maintain accurate balances for accounts held in the bank, mobile wallets and other bank accounts, reconciling discrepancies as needed. Payment Processing : Initiate various payments on the bank, including vendor payments and loan disbursements, following established procedures and protocols. Fund Management : Add funds to the mobile wallet or accounts as required for seamless transactions and disbursements, monitoring account balances and replenishing funds as needed. Account Administration : Open Fixed deposit accounts on the core banking system, maintaining detailed records and sharing fixed deposit certificates with customers as necessary. External Coordination : Coordinate with external suppliers to set up new accounts and address any issues related to float top-ups, ensuring smooth operations and compliance with regulations. Qualifications: ● Bachelor's degree in Business Administration, Marketing, or related field. ● Proven customer service experience in a fast-paced environment. ● Excellent communication skills, both verbal and written. ● Ability to multitask and prioritize tasks effectively. ● Strong problem-solving skills and a proactive approach to addressing customer needs. ● Ability to work collaboratively in a fast-paced, team-oriented environment. ● Familiarity with CRM software Odoo and customer success tools is a plus. ● Passion for delivering exceptional customer experiences and driving customer satisfaction and retention. ● Experience with live chat support software and social media platforms. Work Status Valid work authorization for Kenya Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Powered by JazzHR

Apply Now

Rate or Report This Job

If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.

Are You Looking for a Customer Success Associate job in Nairobi?

Great News! We've discovered an exciting live job opportunity for a Customer Success Associate position in Nairobi. This job is currently open for hiring/recruiting by Umba, exclusively for you at Kenya Jobs Expertini. Feel free to download the job details here.
What is the Customer Success Associate Jobs Trends in Nairobi and Kenya?

Explore the current trends for Customer Success Associate jobs in Nairobi and Kenya at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Umba?

The work culture at Umba must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Umba and also by visiting their official website through Google.
Wondering about the intrinsic value of sustainable urbanization in Nairobi?

The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Kenya, particularly within Nairobi. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Nairobi's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Nairobi, additional details can be found on Nairobi Wikipedia.
Is Umba hiring in Nairobi?

Yes, we found live job(s) for Umba in Nairobi.
Are there any jobs for Customer Success Associate in Kenya?

Customer Success Associate jobs are available in Kenya.
Curious about the cost of living in Nairobi compared to other cities in Kenya? Uncover the details!

Exploring the cost of living in Nairobi. At Expertini.Com for Nairobi , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
What is the average salary range for Customer Success Associate in Nairobi?

The average salary range for Customer Success Associate in Nairobi varies, but the standard pay scale is rated "Standard" in Nairobi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Umba?

To apply for a job at Umba follow the application process following the "Apply Now" button at Kenya Jobs Expertini and also you can visit Umba official career page and follow their application process.
What are the key qualifications for Customer Success Associate?

Key qualifications for Customer Success Associate typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
How can I set up job alerts for Customer Success Associate in Nairobi?

You can set up job alerts for Customer Success Associate in Nairobi by creating a free job alerts on Kenya Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
What types of benefits are offered for Customer Success Associate positions?

Benefits for Customer Success Associate positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Are there any remote job opportunities for Customer Success Associate?

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Success Associate on Kenya Jobs Expertini.
How can I improve my chances of getting hired for Customer Success Associate?

To improve your chances of getting hired for Customer Success Associate, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Kenya Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.

Cross References and Citations:

1. Customer Success Associate Trendzfurnitures Jobs Nairobi Trendzfurnitures ↗️
2. Customer Success Associate Javajobs Jobs Nairobi Javajobs ↗️
3. Customer Success Associate Craftsjobs Jobs Nairobi Craftsjobs ↗️
4. Customer Success Associate Bangladeshjobs Jobs Nairobi Bangladeshjobs ↗️
5. Customer Success Associate Netherlandsjobs Jobs Nairobi Netherlandsjobs ↗️
6. Customer Success Associate Omanjobs Jobs Nairobi Omanjobs ↗️
7. Customer Success Associate Ridesharingindustryjobs Jobs Nairobi Ridesharingindustryjobs ↗️
8. Customer Success Associate Ultimatejobfinder Jobs Nairobi Ultimatejobfinder ↗️
9. Customer Success Associate Teachingassistantjobs Jobs Nairobi Teachingassistantjobs ↗️
10. Customer Success Associate Publicrelationsjobs Jobs Nairobi Publicrelationsjobs ↗️
11. Customer Success Associate Medicalnursejobs Jobs Nairobi Medicalnursejobs ↗️
12. Customer Success Associate Jobscareerscentral Jobs Nairobi Jobscareerscentral ↗️
13. Customer Success Associate Techstartupjobs Jobs Nairobi Techstartupjobs ↗️
14. Customer Success Associate Jobscanada Jobs Nairobi Jobscanada ↗️
15. Customer Success Associate Shenzhenjobs Jobs Nairobi Shenzhenjobs ↗️
16. Customer Success Associate Visualcontentcareeropportunities Jobs Nairobi Visualcontentcareeropportunities ↗️
17. Customer Success Associate Doctorjobsnearme Jobs Nairobi Doctorjobsnearme ↗️
18. Customer Success Associate Petroleumjobs Jobs Nairobi Petroleumjobs ↗️
19. Customer Success Associate Jobs Nairobi ↗️
20. AMP Version of Customer Success Associate ↗️
21. Customer Success Associate Nairobi Jobs ↗️
22. Customer Success Associate Jobs Nairobi ↗️
23. Customer Success Associate Job Search ↗️
24. Customer Success Associate Search ↗️
25. Customer Success Associate Find Jobs ↗️
Uncover your perfect fit. Take the O*NET Interest Profiler to explore careers aligned with your interests